FREQUENTLY ASKED QUESTIONS
ORDER
Where to find Cattrem items ?
Items are only available online (www.cattrem.com) on the "Shop" pages.
How to find the right size ?
A sizing chart (measurements) is available for each item at the bottom of the "Shop" pages.
Are items taken back or exchanged ?
Not suitable items are not taken back but can be exchanged (depending on available stocks). They must be returned to the following address accompanied by the completed voucher:
Cattrem
Rue de Surfrête 28
1920 Martigny
Switzerland
The customer is responsible for the return costs as well as the new shipping costs.
Discounted items are not taken back or exchanged.
When am I going to receive my order ?
Delivery usually takes place within 3-5 business days from the payment receipt.
If you have not received your delivery within 6 business days or have not received any confirmation, please contact us at contact@cattrem.com. Don’t forget to provide your order number.
What is the shipping policy ?
Shipping is free in Switzerland. Abroad, shipping costs apply.
Do you also deliver abroad ?
Our articles are sent all over the world.
PAYMENT
Is online payment secure ?
Security in transactions is essential. Your data is transmitted only in encrypted form, so that third parties cannot read it. Your credit card payment is processed by a certified security partner.
What methods of payment are available to me ?
The following payment methods are currently available :
Credit Card : The easiest form of payment. We accept Visa and Mastercard cards. The store does not record your credit card data.
PayPal : Do you have a PayPal account? In this case, do not hesitate to use this payment method.
Bank transfer : None of the two previous means is possible for you ? You can also pay by bank transfer. Our bank details will be displayed during the payment process.
How do I use my gift card or voucher ?
Simply enter the promotional code during the online purchase process.
PRODUCT INFO
Where are the clothes produced ?
The raw materials come from different countries. The final assembly is done in Switzerland.
What are the washing instructions ?
Cattrem items can be machine washed at 30°. Above this temperature, measurements can be altered. DO NOT DRY CLEAN.
NAVIGATION
What if items are not displayed correctly on the site ?
Small bugs may occur. In this case, try updating the page again. If you have more significant issues, please contact us at contact@cattrem.com.
What is the benefit to subscribe ? (at the bottom right of the website)
As a subscriber, you will always be informed of the latest news (new collection, new article, promotion, special actions, events, etc.)
To what extent are my personal data protected ?
The protection of your personal data matter to us. Before being transmitted to us, the collected data is encrypted by a digital security system.
Furthermore, your personal data are collected for specific purposes only :
- validate your payment
- make the delivery
- exchange information in connection with Cattrem
CATTREM
What relationship does the founders of Cattrem have ?
They are cousins (their fathers are brothers) and two of them are brothers (Benoit and Benjamin).
Why is the sign “Ravoire” on the back of the collar tag ?
Ravoire is a small village located above Martigny (Switzerland) from which the four founding members come.